Terms of Service

Ara takes tasks from you — in Slack, in the dashboard or through the API — plans them, runs code in an isolated sandbox, uses the tools you connect, and returns finished work: answers, documents, spreadsheets, images, video, scheduled reports. It remembers how your company works between tasks.

Its output is generated by AI. It can be wrong, incomplete or out of date, and it can misread an instruction. You are responsible for reviewing work before you rely on it, and especially before anything leaves your company. Two controls exist for that, and both are yours to set: the Service acts in a connected app only through the tools you have switched on for it, tool by tool, in your own account; and a workspace administrator may additionally require a person's approval for every change in an app, or block an app outright. Approval is a setting you choose, not a step the Service applies on your behalf.

You must give a real email address and keep your sign-in details to yourself. You are responsible for what is done from your account and your API keys. Tell us at once if you think either has been compromised.

The person who creates a workspace, or installs Ara into a Slack team, becomes its administrator. Adding a teammate gives them access to that workspace's memory, artifacts and history. A teammate who mentions Ara in Slack for the first time gets an account of their own, joined to that workspace as a member.

You may use the Service for lawful business purposes. You may not:

• use it to break the law, to infringe someone's rights, or to harass, defraud or harm anyone;
• use it to send unsolicited messages or to collect personal data you have no right to collect;
• try to escape the sandbox, reach another customer's workspace, probe our infrastructure, or interfere with the Service's operation;
• circumvent rate limits, credit accounting or the approval step, or create accounts to farm sign-up credits;
• use it in a way that violates the terms of Slack or of any service you connect to it;
• resell or sublicense the Service without our written agreement.

We may suspend or close an account that breaks these rules, and we may remove content that does.

Everything you put into the Service and everything it produces for you is yours, to the extent the law allows anything AI-generated to be owned. We take only the licence we need to run the Service for you: to store, process, transmit and display your content in order to do the work you ask for. We do not use your content to train AI models, and we do not show it to other customers.

What the agent remembers about your company — its skills and facts — is yours to read, edit and delete. When a workspace or account is deleted, that memory goes with it.

Slack, Google and every connected app are separate services under their own terms, which you agree to directly with them. When you authorize Ara to use one, you are asking it to act with the permissions you granted, and you are responsible for having the right to grant them. We are not responsible for those services, for changes they make, or for what they do with data they hold.

A new workspace starts with free credits. After that, credits are bought in prepaid packs through our payment provider, Creem, at the prices shown in the dashboard. One credit is consumed for each completed run; a run that fails, and the helpers a run spawns for itself, are not charged. Data lookups from external sources are charged separately, in credits per US dollar they cost at the rate shown in the dashboard, whether or not the run that made them completes. A workspace's credits belong to the workspace and can be spent by any of its members.

Prices exclude taxes, which are added where they apply. Credits cannot be transferred between workspaces or exchanged for money. Where the law of your country gives you a right to a refund, we honour it; otherwise purchases are final. We may change prices, and will say so before a change applies to you.

Ara is a young product. We add, change and occasionally remove features, and we may limit the size or length of a task. We work to keep the Service available but do not promise uninterrupted operation; runs are built to survive restarts and resume where they left off. We may suspend the Service, or your access to it, to protect it or other customers, and we will restore it as soon as we can.

The Service, its software, its design and its name belong to Ara and its licensors. These terms give you a right to use it, not to own it. If you send us feedback, we may use it without owing you anything.

The Service is provided as it is and as it is available. To the extent the law allows, we make no promise that it will be error-free, that its output will be accurate or fit for a particular purpose, or that it will meet your requirements. Nothing in these terms removes rights the law gives you as a consumer that cannot be waived.

To the extent the law allows, Ara is not liable for indirect, incidental, special or consequential loss, for lost profits, revenue, data or goodwill, or for anything done in reliance on the agent's output that a person could have reviewed first. Our total liability for everything arising out of the Service in any twelve months is limited to the amount you paid us in those twelve months. These limits do not apply to liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

You can delete your account from Settings at any time; that ends these terms for you and deletes your data as described in the Privacy Policy. We may end them if you break them, if the law requires it, or if we stop offering the Service, in which case we will give you reasonable notice and a way to export your work. Sections that by their nature should survive — content ownership, payment, liability — survive.

We may update these terms. We will post the new version here with a new date, and for material changes we will tell you in the dashboard or by email at least 14 days before they take effect. Continuing to use the Service after that date means you accept them.

These terms are governed by the laws of the country in which Ara is established, without regard to conflict-of-law rules, and its courts have jurisdiction over any dispute — except that if you are a consumer, you keep the protection of the mandatory laws of the country where you live. Before going to court, write to us; most problems are solved in a reply.