Refund Policy

If you ask within 14 days of buying a pack, and no credits have been spent in the workspace since you bought it, we refund the pack in full. You do not need to give a reason.

Once credits from a pack have been spent, the pack is no longer refundable as of right. If something went wrong, such as the Service not working for you or buying the wrong pack, write to us anyway. We may refund the credits you have not used, and we decide each case on its own.

A duplicate charge, a charge for a pack whose credits never reached the workspace, or a charge you did not authorise is always refunded in full, whenever you tell us.

The free credits a new workspace starts with, and any credits we grant without payment, cannot be refunded or exchanged for money.

Write to us through the contact page at https://arator.rinda.ai/contact, or at the address at the foot of this page, from the email address you paid with. Tell us the workspace and the date of the purchase. You can also ask Creem directly, as the merchant of record.

We answer within 3 business days. An approved refund goes back to the card or account you paid with; Creem usually returns it within 5 to 10 business days, depending on your bank. When a pack is refunded, its credits are removed from the workspace.

Nothing here limits a right to withdraw or to a refund that the law of your country gives you. Where the law gives you more than this page does, the law applies.